Terms of Service
Please read these terms and conditions carefully before using the DEBISOL platform.
Terms and Conditions of Use
This document constitutes a legally binding agreement between the DEBISOL GROUP Bridge platform (hereinafter "DEBISOL") and the Customer (the creditor or company using the DEBISOL BRIDGE platform).
By creating an account or using the platform, you agree to be legally bound by these Terms.
If you do not agree to these Terms, you must not use the platform.
Key Information
What DEBISOL Does
DEBISOL is a digital networking platform specializing in debt collection, locating debtors, and the transmission of files to partner agents and firms.
What DEBISOL is NOT
DEBISOL is not a collection agency or a law firm, but a platform for connecting international creditors with local experts.
Who Does the Work
Actual debt collection is carried out solely by our partners (local agents, firms, collection agencies).
Contact Details
Name: DEBISOL GROUP
Website: www.debisol.com
Email: Contact@debisol.com
Telephone: +254117770165 / +243973655685
1. Account Creation
By creating an account, the Customer confirms that they:
- are 18 years of age or older,
- are acting on behalf of a company,
- accept these Terms and Conditions in their entirety.
The platform is not intended for use by individuals.
2. Definitions
Client: Any creditor company using the DEBISOL platform.
DEBISOL: The platform operator, providing digital networking tools.
Platform: The online interface accessible via www.debisol.com (and subdomains).
Debtor: The natural or legal person indebted to the Client.
Partners: Collection agents, local firms, or third-party service providers selected to intervene in the case after validation by the Client.
3. Scope of Services and Disclaimer
3.1 Nature of Services
- DEBISOL exclusively provides a software service/platform for connecting parties.
- DEBISOL does not provide any direct collection services.
- No information provided by DEBISOL constitutes legal advice.
3.2 Matchmaking Role
The platform allows the Client to:
- submit their debt files,
- be put in contact with a relevant Partner,
- track the progress of requests.
Collection actions are carried out solely by the partners.
3.3 Customer ↔ Partner Relationship
Any contractual or financial relationship is established directly between the Customer and the Partner.
DEBISOL does not guarantee:
- the results,
- the performance,
- the deadlines, or the quality of the Partner's services.
3.4 Legal Compliance
The Customer is solely responsible for:
- the legality of the information submitted,
- compliance with applicable local or international laws.
3.5 Force Majeure
DEBISOL cannot be held liable for any delay or failure to perform due to external causes such as: wars, natural disasters, cyberattacks, service interruptions, etc.
3.6 Disclaimer of Liability
As a simple software platform, DEBISOL cannot be held liable for any loss: financial, commercial, operational, or otherwise.
4. Use of Third-Party Service Providers and Data Sharing
4.1 Confidentiality
All data provided by the Customer is considered confidential. DEBISOL never shares it with third parties other than selected Partners.
4.2 Transmission to Partners
The Customer agrees that all information necessary for processing the file may be transmitted to the relevant Partners.
4.3 Third-Party Liability
Once the data has been transmitted, DEBISOL has no control over its use. The Customer is encouraged to consult the Partners' privacy policies.
5. Fees and Payments
5.1 Free Registration
Creating an account on the DEBISOL platform is completely free of charge.
5.2 Quotes and Rates
When submitting a file, the Customer:
- sees the standard rates, or
- receives a personalized quote.
No fees apply until the Customer has accepted in writing (signature or digital validation).
5.3 Payments
- Payments are made directly to the Partner, never to DEBISOL.
- DEBISOL is not a party to the contracts between the Customer and the Partners.
6. Termination
6.1 Account Termination
The Customer or DEBISOL may terminate access at any time by simple written notification.
An email must be sent 10 days in advance to: contact@debisol.com
6.2 Termination with Partners
Termination of the DEBISOL account does not terminate agreements with Partners. The Customer must follow their own procedures.
6.3 Data Retention
After termination, DEBISOL processes data in accordance with its internal retention policy.
Last updated: December 2024
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