Privacy Policy

Types of Personal Data We Process

• Client Data (creditors and users who create accounts)
• Debtor Data
• Invoice & Case Data
• Platform Usage Data
• Communication Data

Purposes of Processing

• Facilitating debt collection
• Managing and processing cases
• Providing and improving DEBISOL services
• Ensuring platform security and compliance

Services & Subprocessors

We use reputable third-party providers including:

• Microsoft Azure (hosting & secure infrastructure)
• Google Analytics (usage analytics)
• Facebook & LinkedIn Pixels (marketing/retargeting)
• Mandrill & Gmail (email communication)
• OpenAI (automation & AI services)

Each subprocessor is contractually bound to GDPR compliance.

Data We Collect

Purpose of Data Processing

We process personal data to:

• Facilitate the connection between creditors and debt collectors
• Manage debt collection cases efficiently
• Operate, maintain, and improve our platform
• Comply with legal obligations and anti-fraud requirements
• Provide customer support
• Conduct analytics and marketing

Third-Party Partners

We may share data with:

• Debt collectors, law firms, and agencies working on behalf of the Client
• Payment processors (if applicable)
• Subprocessors providing hosting, analytics, email, and AI services

All third parties operate under strict agreements ensuring confidentiality and data protection.

Legal Requirements

We may disclose data:

• When required by law
• To protect our rights or resolve disputes
• To prevent fraud or security threats

Storage Locations

All personal data is stored securely in Microsoft Azure servers within the EU or other GDPR-compliant regions.

Security Measures

• Data encryption (in transit & at rest)
• Restricted access to authorized senior staff
• Server firewalls and network protection
• Regular security audits
• Internal data protection policies and training

We retain personal data only for as long as necessary for:

• Providing our services
• Fulfilling legal requirements
• Resolving disputes

Data may be deleted:

• Upon the Client's request
• When the Client deletes their account
• After the retention period expires

You have the right to:

• Access your personal data
• Rectify incorrect or incomplete information
• Erase your data ("right to be forgotten")
• Restrict processing in certain circumstances
• Object to processing based on legitimate interests
• Receive a copy of your data (data portability)

To exercise these rights, contact us at:

Email: contact@debisol.com

DEBISOL uses cookies and tracking tools to:

• Improve user experience
• Analyze traffic
• Support marketing campaigns

Tools Used

• Google Analytics
• Facebook Pixel
• LinkedIn Pixel

Managing Cookie Preferences

You can disable cookies in your browser or use opt-out tools provided by:

• Google
• Facebook
• LinkedIn

If you have questions about this Privacy Policy or your personal data, contact us at:

How Data Is Processed

Processing is carried out using:

• Secure IT systems
• Authorized personnel
• GDPR-compliant subprocessors

Where Data Is Processed

Data is processed:

• At our operational offices
• On Microsoft Azure servers
• By subprocessors worldwide (with GDPR safeguards)

International Transfers

If data is transferred outside the EU, we ensure:

• Standard Contractual Clauses (SCCs)
• Adequate legal safeguards

We may update this Privacy Policy periodically. The latest version will always be available on www.debisol.com.

Continued use of our services indicates acceptance of the updated terms.